Privacy Policy

1. Information We Collect

We collect personal information only when you voluntarily provide it to us:

• Contact form submissions: your name, email address, phone number, and message.
• Telephone inquiries: your name and contact details as shared during the call.

We do not collect payment or financial information.

2. How We Use Your Information

We use your information to:

• Respond to your quote requests and service inquiries.
• Schedule and confirm cleaning appointments.
• Send appointment reminders where applicable.
• Improve the quality of our services.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Third-Party Services

Our website uses the following third-party services that may process data on your behalf:

• Web3Forms — processes contact form submissions. Your submitted data is transmitted to Web3Forms to deliver your message to us. View their privacy policy.
• Google (Analytics / Search Console) — we may use these tools to understand how visitors use our site. Data collected is anonymized and not tied to personal identity.
• YouTube & Instagram — our website may display content from these platforms. They operate under their own privacy policies.

4. Cookies

Our website may use minimal cookies required for basic functionality. We do not use tracking or advertising cookies. You can disable cookies at any time through your browser settings without affecting your ability to use the site.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. All contact form submissions are transmitted over encrypted HTTPS connections.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purpose for which it was collected — typically the duration of our service relationship with you. Information is then securely deleted or anonymized.

7. Your Rights Under PIPEDA

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw your consent to our use of your information.
• File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca).

To exercise any of these rights, please contact us using the information below.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.